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My2Cents Recovery · Granada Hills · Los Angeles

Verify your insurance:
a free, private PPO check

Insurance verification is free, and it doesn't commit you to anything. Share your PPO details, and we'll check your out-of-network benefits and tell you clearly if we can accept your plan. If we can't, we'll connect you with a trusted program that can.

We work with PPO plans only. We don't accept HMO plans, Medi-Cal, Medicare or other insurance types.

Free benefits check · Private · No commitment

  • ✓Free and private
  • ✓PPO plans only
  • ✓DHCS license 191510AP

Licensed by the State Department of Health Care Services · License 191510AP · Expires 6/30/2027 · LegitScript certified

In an emergency, call 911. In a mental health crisis, call or text 988.

01What insurance verification is

Insurance verification, in plain words

in·sur·ance ver·i·fi·ca·tion noun

1. A check of what your health plan will pay toward addiction treatment. It's done with your insurance company before care starts.

2. At My2Cents Recovery, it's free and private. We check your PPO's out-of-network benefits for detox and residential care.

Cost
Free
Plans
PPO plans only
What you get
A clear yes or no
Commitment
None

Cost, confusion and privacy worries keep many people from getting help. A 2023 national survey asked adults who felt they needed addiction treatment, but didn't get it, what held them back. Here's what they said, and how a free benefits check helps.

42%

thought treatment would cost too much

How we helpWe check your PPO benefits for free. If we can't accept your plan, we'll share resources we've vetted and recommend. Many people have more options than they realize.

39%

didn't know how or where to get treatment

How we helpOne call or one form, 24/7. We walk you through every step.

35%

worried their information wouldn't stay private

How we helpYour form goes to a secure inbox covered by HIPAA rules.

Adults 18+ with a substance use disorder who felt they needed treatment but didn't get it; more than one reason allowed. SAMHSA: 2023 National Survey on Drug Use and Health

Share your details once.

We handle the insurance calls.

02How insurance verification works

Four simple steps, no pressure

Checking your benefits doesn't commit you to treatment. It just gives you a clear answer.

  1. 1

    Share your PPO details

    Fill out the private form below, or call or text us. Have your insurance card nearby.

  2. 2

    We verify your benefits

    Our team calls your insurance company and checks your plan's benefits. It's free.

  3. 3

    You get a clear yes or no

    We call you back and tell you if we can accept your plan, and what happens next.

  4. 4

    If it's a no, you're not on your own

    We'll connect you with a trusted program that takes your plan.

One form. One call back.

A clear answer either way.

03Check my insurance

Verify your insurance in private

Fill out the form, and someone from our team will reach out within the hour, day or night. We'll tell you how long the full benefits check will take.

  • Have your card and a photo ID ready. You'll need the insurance company's name and the member ID. The group number helps too. We'll ask for your photo ID on our first call.
  • A secure inbox. Your form goes to an inbox covered by a HIPAA business associate agreement. 45 CFR § 164.504(e)
  • Used only to check benefits. We use your details to verify your coverage and contact you. We never sell them.
  • No medical details here. Please save health questions for the phone call. The form only needs what's on the card.
  • Checking for a loved one? That's okay. Use the policyholder's details from the card, and choose "A loved one" in the form.

Rather talk? Call or text +1 (747) 500-4969, 24/7.

LegitScript certified seal for My2Cents Recovery insurance verification and addiction treatment

LegitScript certified · DHCS license 191510AP · Joint Commission accredited residential program

Free, private, no commitment.

We'll reach out within the hour.

04Plans we can check

Can we check your plan?

Your insurance card usually says what kind of plan you have. If you're not sure, send it anyway or call us. We'll figure it out with you.

We can check it if you have

  • A PPO plan through your job or a family member's job.
  • A PPO plan you bought yourself, including Covered California PPO plans.
  • A Blue Cross Blue Shield PPO from another state.
  • A federal employee PPO plan.
  • A PPO plan you're not sure about. Send it, and we'll look.

We can't accept

  • HMO plans.
  • Medi-Cal, including Medi-Cal managed care plans.
  • Medicare.
  • Any other type of insurance besides PPO.

No PPO? Please don't stop looking for help. Call us anyway, and we'll help you find a program that takes your plan. See other options

On Medi-Cal in Los Angeles County? Call the county's substance use helpline at 1-844-804-7500. LA County SAPC

PPO plans our patients have used

Our patients have used PPO plans from companies like these. We're not in network with any of them, and every plan is different, so we check yours before you decide anything.

  • Aetna
  • Anthem Blue Cross
  • Blue Shield of California
  • Cigna
  • UnitedHealthcare
  • UMR
  • Meritain Health
  • GEHA (federal employees)
  • Out-of-state Blue Cross Blue Shield PPOs
  • Employer-sponsored PPO plans
  • Other PPO plans

How we work

Out-of-network with every insurer

We don't have a contract with any insurance company. That's normal for small, private programs like ours.

What that means for you

Your PPO can still help pay

Many PPO plans pay part of the cost when you choose a program outside their network. Your plan pays its share, and you may have a share too. That's how most of our patients use their insurance. HealthCare.gov: Network

Plan names belong to their companies. Listing them doesn't mean they endorse us or that we're in their network.

PPO plans, checked for free.

Not a fit? We'll point you to one that is.

05Our license, in plain words

Check who you're sharing details with

Before you share your insurance details, you can check who we are. Our state license and accreditation are public records, and each card below links to the official listing.

California Department of Health Care Services logo

State license

DHCS residential license

Licensed by the State Department of Health Care Services for residential treatment and detox for adults.

License
191510AP
Beds
6
Expires
6/30/2027
Check on the DHCS map →

Levels of care

Levels of care at this house

Each level fits a different stage, from detox to getting ready for outpatient care.

Residential
3.5 and 3.1
Detox
3.2-WM
Based on
The ASAM Criteria
About the ASAM Criteria →
The Joint Commission Gold Seal of Approval

Accreditation

The Joint Commission

Accreditation for our residential treatment program. It does not cover detox, which is licensed by DHCS.

Org ID
715830
Covers
Clinically managed high- and low-intensity residential services (adults)
Check the record →
06Your rights

The law is on your side

Addiction is a health condition, and the law treats it that way. These rules help make sure your plan pays its share fairly.

Federal law

Mental health parity

If your plan includes addiction treatment, its rules can't be stricter than for other medical care. That includes copays, visit limits and approval steps.

CMS: Parity law →

Federal law

Essential health benefits

Marketplace plans must include substance use disorder treatment and inpatient behavioral health services as benefits.

HealthCare.gov →

California law

Medically necessary care

Many California plans must include medically necessary addiction treatment, on the same terms as other health care.

Health & Safety Code § 1374.72 →

If your plan says no

The right to appeal

You can appeal a denial. Many California plans also allow a free outside review.

DMHC: Appeals and review →

Which rules apply depends on your plan. For example, many large employer plans follow federal rules instead of California's. We'll check what applies to yours.

Addiction treatment is health care.

Your plan should treat it that way.

07Insurance words, made simple

Insurance words you might hear

Insurance has its own language. Here's what the most common words mean, in plain English. Each one links to the government's official definition.

PPO

A plan that lets you see providers outside its network, usually for a higher share of the cost.

HealthCare.gov →

HMO

A plan that usually pays only for care from its own network of providers, except in an emergency.

HealthCare.gov →

Out-of-network

A provider without a contract with your plan. Many PPO plans still pay part of the cost.

HealthCare.gov →

Prior authorization

Approval your plan may require before some care starts. We handle this step with your insurance company.

HealthCare.gov →

Deductible

The amount you pay for covered care each year before your plan starts to pay its part.

HealthCare.gov →

Out-of-pocket maximum

The most you'd pay for covered in-network care in a plan year. Out-of-network care may have its own limit, or may not count toward it.

HealthCare.gov →

Plain words, official sources.

Ask us about anything on your card.

08Other ways to pay

No PPO? You still have options

Your insurance doesn't decide whether you deserve help. If we can't accept your plan, please keep going. Good care is out there, and we'll help you find it. Here's where to start.

Medi-Cal in LA County

The county helpline

Los Angeles County's substance use helpline connects Medi-Cal members to care.

Call 1-844-804-7500 →

Your plan isn't the end of the road.

Call us, and we'll help you find care.

09Calling for someone else

Calling for someone else?

For families

When it's someone you love

  • You can call before they agree to treatment. Many families do.
  • With your loved one's consent, you can join family therapy sessions.
  • We can't admit an adult without their consent, but we can help you plan a calm talk.
Talk to us about a loved one

For professionals

Referring a patient

  • One call for clinical fit, bed status and a PPO benefits check.
  • Progress updates with a signed release of information.
  • No one is paid for referrals, in either direction.
Call to refer a patient

Questions & answers

Insurance verification questions

The check

Is insurance verification free?

Yes. Our insurance verification is free, and it doesn't commit you to treatment. We check your PPO's out-of-network benefits and tell you if we can accept your plan.

How long does insurance verification take?

Someone reaches out within the hour, day or night. The full check depends on your insurance company. We'll tell you how long yours will take when we reach out.

What do I need to verify my insurance?

Your insurance card and a photo ID. We need the insurance company's name, the member ID and the policyholder's date of birth. The group number helps too. We'll ask for the photo ID on our first call, to confirm who the plan belongs to.

Do I need prior authorization for detox?

Many plans require it. Prior authorization means your plan approves care before it starts. If your plan needs it, our team handles that step with your insurance company.

Does checking my insurance commit me to treatment?

No. A benefits check is just information. You decide what to do next, and there's no pressure either way.

Coverage

Does PPO insurance cover detox and residential treatment?

Many PPO plans help pay part of the cost. We're out-of-network, so how much your plan pays depends on its out-of-network benefits. We check them for free and tell you if we can accept your plan.

Does a benefits check guarantee my plan will pay?

No, but it tells you where you stand. Your insurance company makes the final call on what it pays for. If it says no, you can appeal. Many California plans also allow a free outside review through the Department of Managed Health Care.

What does out-of-network mean?

We don't have a contract with your insurance company. Many PPO plans still pay part of the cost when you choose an out-of-network program. That's how most of our patients use their insurance.

Do you take HMO, Medi-Cal or Medicare?

No. We work with PPO plans only. We don't accept HMO plans, Medi-Cal, Medicare or other insurance types. Please don't let that stop you from getting help. Call us anyway, and we'll connect you with a program that takes your plan. On Medicare? Medicare.gov explains what it pays for.

Does insurance pay for addiction treatment?

Many plans pay part of the cost. Insurance doesn't usually pay for all of it. Your plan pays its share, and you may have a share too. Federal and California law require many plans to treat addiction care as fairly as other medical care. We check your benefits for free and walk you through it before you decide anything.

How long will my insurance pay for treatment?

It depends on your plan and on what you need medically. Many plans approve treatment in stages, then review your progress to approve more time. We work with your insurance company on those reviews and keep you updated.

What if my plan won't help pay for treatment here?

You're not on your own. We'll connect you with a trusted program that takes your plan. Self-pay is also an option here, and we can go over it by phone.

Privacy & trust

Is my information kept private?

Yes. Your form goes to a secure inbox covered by a HIPAA business associate agreement. We use your details only to check your benefits and contact you, and we never sell them.

Will my employer find out?

We don't contact your employer. We work with your insurance company only. Federal law adds extra privacy rules for addiction treatment records.

Can I check insurance for a family member?

Yes. Use the policyholder's details from the insurance card. We can't admit an adult without their consent, but you can start the check.

Can I call instead of filling out the form?

Yes. Call or text +1 (747) 500-4969 any time. Have your insurance card nearby, and we'll take it from there.

Do you pay anyone for referrals?

No, never. We don't pay or receive money for referrals, in either direction. Federal law (18 U.S.C. § 220) and California law (Health & Safety Code § 11831.6) ban it.

How do I raise a concern about care?

Tell our program director first, and we'll work to make it right. You can also contact the Department of Health Care Services, which licenses us, or The Joint Commission, which accredits our residential program.

Sources

Every outside fact on this page links to a government or official source.

  1. HealthCare.gov: PPOHow PPO plans work
  2. HealthCare.gov: HMOHow HMO plans work
  3. HealthCare.gov: NetworkIn network and out of network
  4. HealthCare.gov: Out-of-network coinsuranceYour share for out-of-network care
  5. HealthCare.gov: PreauthorizationApproval before care starts
  6. HealthCare.gov: DeductibleWhat you pay before your plan pays
  7. HealthCare.gov: Out-of-pocket maximumThe most you pay in a plan year
  8. CMS: Mental Health Parity and Addiction Equity ActFair coverage for addiction treatment
  9. HealthCare.gov: Mental health & substance use coverageEssential health benefits
  10. California Health & Safety Code § 1374.72Medically necessary SUD treatment in California plans
  11. California DMHC: File a complaintAppeals and Independent Medical Review
  12. CMS: No Surprises ActGood Faith Estimates for self-pay patients
  13. LA County SAPC: Member infoSubstance use helpline 1-844-804-7500
  14. eCFR: 45 CFR § 164.504(e)HIPAA business associate agreements
  15. eCFR: 42 CFR Part 2Privacy rules for addiction treatment records
  16. SAMHSA: 2023 National Survey on Drug Use and HealthWhy people don't get treatment, including cost
  17. California Health & Safety Code § 11831.6California ban on paying for referrals
  18. Medicare.gov: Mental health & substance use disorderWhat Medicare pays for
  19. DHCS: Licensing and certification complaintsHow to raise a concern with the state
  20. The Joint Commission: Report a concernPatient safety concerns about accredited programs
  21. LegitScript certification checkOur addiction treatment certification
  22. FindTreatment.gov (SAMHSA)Find programs that take your plan
  23. 18 U.S.C. § 220 (EKRA)Federal ban on paying for patient referrals
  24. SAMHSA National HelplineFree, confidential help 24/7: 1-800-662-4357

Page reviewed October 2026.

Admissions · 24/7

Find out in one call

+1 (747) 500-4969

Free benefits check · Private · No commitment

Medical emergency, including overdose: call 911 · Emotional crisis: call or text 988